Refund Policy

TP Coins are a prepaid credit for analyses. This policy explains exactly when coins or money come back to you.

Automatically reversed

• An analysis that fails before producing a result.
• An analysis blocked by a market-data quality or freshness check after being charged.
• A duplicate charge caused by a double submission.

These reversals are automatic and appear in your wallet as an immutable ledger entry, usually within moments of the failure.

Refunded on review

• Coins deducted because of a confirmed platform billing error.
• A payment that was captured but never credited as coins.
• Unauthorised purchases confirmed as fraudulent after investigation.

Open a support ticket with the receipt number or analysis reference. We aim to respond within two business days.

Not refundable

• Coins already spent on analyses that completed and returned a result.
• Dissatisfaction with a result's direction or outcome — analysis is informational and never guaranteed.
• Trading losses of any kind.
• Coins credited through promotions, bonuses, coupons or referral rewards.
• Purchases linked to fraud, chargeback abuse or breaches of the terms.

How money is returned

Monetary refunds are issued to the original payment method through our payment provider. Processing time depends on your bank, typically five to ten business days. Where a refund would reverse coins you have already spent, we may deduct the spent portion or issue the remainder as coins.